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FAQs

About the Products
 
1. What is the grade of the products?
We only deal with high quality products, all of them is AAA Grade
 
2. Does the product come with Free Jewelry box?
Yes, the jewelry comes with FREE box. Some customers want to have the package looks exactly like the original, you can select the Original Box set before you add the item to shopping cart, but it is not free.
 
3. Is the bracelet color shinny or matte?
It is shinny.
 
4. What metal is under the gold & silver and does it change color?
The jewelry are made of stainless steel, and plated with real gold (yellow gold, rose gold and white gold), it will not change color.
 
5. Can you please send me some actual photos?
Our products are the same as the photos on our website; you will receive what you see.
 
Return Policy
 
1. Do you have a Guarantee or Warranty?
Yes, we offer 7 Days return guarantee and 30 days money back guarantee, if the items arrived are not the same as you asked, or if there is any problem with them, please feel free to contact us.
Topbulgari.net chooses products to sell based on their excellent designs and proven hardware reliability. So the quality is guaranteed.
All our items are covered by a 12 MONTH WARRANTY, for return and repair / replacement.
In essence this means that faulty products can be returned to us, we will make the repairs or instant replacement and ship them back to you.
 
Shipping & Tracking
 
1. What is the Charge for shipping?
We offer FREE world-wide shipping, the shipping method is EMS, China Post or Hong Kong Post, depends on where you are located. The delivery takes about 2-3 weeks.
 
2. Can I get my order faster?
Yes, if you would like to have your purchased items more quickly, please select the faster shipping method when you make the order, you need pay the extra charge ($45 USD) for this service, we will ship your order by DHL/FedEx/UPS, the delivery takes about 3-5 days.
 
3. Will I receive a tracking number?
Yes, we will email you a tracking number after we arranged shipment, please add our email address bvlgarijewelrynet@gmail.com to your contact list to make sure that you can receive our emails.
 
4. Where are you located and the orders shipping from?
We are located in China; the orders are shipping from Hong Kong or Chinese Mainland.
 
About Payment
 
1. What payment methods do you accept?
We accept Credit Card (Visa and MasterCard), Western Union and Bank to bank wire transfers.
P.S.: Our credit card processing gateway only accepts MasterCard from certain regions, if you could see the MasterCard option, it means that you are not in the certain regions.
 
2.  How to pay my order?
You can complete the payment with your credit card (Visa and MasterCard) when you make the order online.
If you want to pay by Western Union or Bank to Bank wire transfers, please contact us after you submit the order, we will send you the instructions.
 
3. Is it secure to pay with my credit card?
Yes, we use secure third part payment gateway, we will not see any information of your card.
 
I still have some questions
 
If there is any more question, please email us at bvlgarijewelrynet@gmail.com, we will get back to you in 12 hours.